Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. THESE TERMS AND CONDITIONS COMPRISE YOUR LEGAL RIGHTS AND OBLIGATIONS AND YOU MAY WISH TO SEEK LEGAL ADVICE TO ENSURE THAT YOU UNDERSTAND THEM FULLY. PLEASE NOTE, THE CONTENT ON OUR SITE IS PROVIDED FOR GENERAL INFORMATION ONLY AND WE DRAW YOUR ATTENTION TO "DO NOT RELY ON THE INFORMATION ON THIS SITE" https://www.getsprout.co/tos

Welcome to Sprout! When you access and use our website (www.getsprout.co) or subscribe for our services, you confirm that you accept these terms and that you agree to comply with them.

If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. If you have any questions about these terms and conditions, please feel free to contact us.

Who we are and how to contact us

Sprout is the trading name of Roots Technology Limited ("We"). We are incorporated in Hong Kong under company number 2808881 and have our registered office at 2/F., Jonsim Place, No.228 Queen's Road East, Wanchai, Hong Kong. This address is also our main trading address. We are a limited company.

To contact us, please email info@sprout.co or WhatsApp our customer service team at +852 5178 0551.

There are other terms that may apply to you

These terms also refer to the following additional terms, which also apply to your use of our site and/or our services:

We may make changes to these terms

We may amend these terms from time to time by uploading the amended terms on this page. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 10 November 2020.

Contractual clauses which provide for the unilateral modification of the terms of the contract by one party are generally permitted under Singapore law, subject to the requirement that that the other party has the means of knowing that there has been a modification and what that modification is.

It is unclear whether directing users to check this Terms of Service themselves every time before using the site would be considered a reasonable method of notifying users of any changes to this Terms of Service. In respect of registered users, it may be more prudent to utilise a more "active" method of notifying such users of any changes to this Terms of Service, such as, pop-ups on the website upon login or via email, to avoid dispute.

We understand that this provision may be intended to apply to both registered as well as unregistered users of the site. In respect of unregistered users, Sprout may wish to consider putting a notification on the home page of the site in the event of any modification to the Terms of Service.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

We may transfer these terms to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.

Our site is only for users in Hong Kong and Singapore

We are working hard to expand our reach into new territories and countries. However, currently we are only able to direct our site at companies who are primarily located in Hong Kong and Singapore. We cannot and do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, two-factor authentication code or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code, password, two-factor authentication code, or how to access your user account you must promptly notify us at support@sprout.co.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded from our site in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to be advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites (such as LinkedIn, Twitter and other social media and file sharing sites) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website and any websites we link to may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site or the sites which we link to do not represent our views or values.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Master Service Agreement .
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy and our Personal Information Collection Statement .

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, you warrant that any such contribution is not unlawful, that it complies with applicable laws and these terms, and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy, and you agree and consent to such disclosure.

We have the right to remove any posting you make on our site.

You agree to be solely responsible for securing (including setting up the relevant security criteria and access permissions for any and all content which you upload onto our site) and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

  • a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than as set out above, please contact partnerships@sprout.co.

Which country's laws apply to any disputes?

These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Hong Kong law. We both agree to the exclusive jurisdiction of the courts of Hong Kong.

Our trade marks are registered

is a [Hong Kong registered] trade mark and is a [Singapore registered] trade mark, in each case of Roots Technology Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site